[{"data":1,"prerenderedAt":433},["ShallowReactive",2],{"blog-en-site-support-guide":3,"published":344},{"doc":4,"versions":327,"related":330},{"id":5,"title":6,"body":7,"description":312,"draft":313,"extension":314,"lang":315,"lead":316,"meta":317,"minutes":309,"modified":318,"navigation":319,"path":320,"price":316,"published":318,"seo":321,"seoTitle":322,"services":323,"stem":325,"__hash__":326},"blog\u002Fen\u002Fblog\u002Fsite-support-guide.md","Website support: what it is, why you need it and what it includes",{"type":8,"value":9,"toc":296},"minimark",[10,14,17,22,69,73,96,100,166,169,173,176,201,204,208,246,250,253,257,262,265,269,282,286,289],[11,12,13],"p",{},"A website that was built and left alone slowly ages: systems get updated, vulnerabilities appear, forms break, the business changes.",[11,15,16],{},"With support, you don't find out about problems only after customers have already left. Here is what it is and how to choose a format.",[18,19,21],"h2",{"id":20},"what-support-includes","What support includes",[23,24,25,33,39,45,51,57,63],"ul",{},[26,27,28,32],"li",{},[29,30,31],"strong",{},"Bug fixes:"," a form doesn't send enquiries, a failure on a phone, a layout that has \"shifted\".",[26,34,35,38],{},[29,36,37],{},"Updates:"," versions of the system, libraries, extensions. This covers both functionality and security.",[26,40,41,44],{},[29,42,43],{},"Backups:"," so the site can be restored if something breaks.",[26,46,47,50],{},[29,48,49],{},"Monitoring:"," to notice that the site is down before your customers do.",[26,52,53,56],{},[29,54,55],{},"Rework:"," new pages, blocks, features.",[26,58,59,62],{},[29,60,61],{},"Technical SEO:"," headings, language versions, sitemap, redirects.",[26,64,65,68],{},[29,66,67],{},"Consultations:"," a short answer to the question \"how do I do this\".",[18,70,72],{"id":71},"signs-you-need-support","Signs you need support",[23,74,75,78,81,84,87],{},[26,76,77],{},"the site was built long ago and nobody has updated it;",[26,79,80],{},"a form or payment \"sometimes doesn't work\";",[26,82,83],{},"the developer who built the site is unavailable;",[26,85,86],{},"you need small changes but nobody to make them;",[26,88,89,90,95],{},"the site is slow and nobody knows why: see the ",[91,92,94],"a",{"href":93},"\u002Fen\u002Fblog\u002Fslow-site-checklist\u002F","speed-up checklist",".",[18,97,99],{"id":98},"one-off-help-or-ongoing-support","One-off help or ongoing support",[101,102,103,118],"table",{},[104,105,106],"thead",{},[107,108,109,112,115],"tr",{},[110,111],"th",{},[110,113,114],{},"One-off",[110,116,117],{},"Ongoing",[119,120,121,133,144,155],"tbody",{},[107,122,123,127,130],{},[124,125,126],"td",{},"How it works",[124,128,129],{},"there is a task: I estimate and do it",[124,131,132],{},"we agree on a monthly scope",[107,134,135,138,141],{},[124,136,137],{},"Who it is for",[124,139,140],{},"rare edits, a single problem",[124,142,143],{},"a site that lives and changes",[107,145,146,149,152],{},[124,147,148],{},"Pros",[124,150,151],{},"you pay only for what you need",[124,153,154],{},"quick response, someone to turn to",[107,156,157,160,163],{},[124,158,159],{},"Cons",[124,161,162],{},"you have to agree each time",[124,164,165],{},"you pay even in quiet months",[11,167,168],{},"If the site changes little, one-off help is enough. If it is part of your business with regular changes, an ongoing format is better.",[18,170,172],{"id":171},"what-must-be-in-your-ownership","What must be in your ownership",[11,174,175],{},"Support should not make you dependent. Make sure you have:",[23,177,178,184,189,195],{},[26,179,180,183],{},[29,181,182],{},"access to the domain"," on your account;",[26,185,186],{},[29,187,188],{},"access to hosting;",[26,190,191,194],{},[29,192,193],{},"the site code"," in a repository you have access to;",[26,196,197,200],{},[29,198,199],{},"access to the admin panel"," and other services.",[11,202,203],{},"If a contractor asks you to \"take it on trust\", that is a warning sign.",[18,205,207],{"id":206},"what-to-look-at-when-choosing","What to look at when choosing",[209,210,211,222,228,234,240],"ol",{},[26,212,213,216,217,221],{},[29,214,215],{},"Which technologies they work with:"," so they know your stack. I work with Vue, Nuxt, React, ",[91,218,220],{"href":219},"\u002Fen\u002Fservices\u002Fwordpress\u002F","WordPress websites"," and plain HTML.",[26,223,224,227],{},[29,225,226],{},"How quickly they respond"," to urgent problems.",[26,229,230,233],{},[29,231,232],{},"How they calculate the cost:"," by hours, by tasks or by package. What exactly the package includes.",[26,235,236,239],{},[29,237,238],{},"What they do with someone else's code:"," can they figure it out, not only rewrite it.",[26,241,242,245],{},[29,243,244],{},"Whether they make changes on a test copy,"," so the live site keeps running.",[18,247,249],{"id":248},"how-much-it-costs","How much it costs",[11,251,252],{},"The price depends on the tasks: a small fix costs one amount, a new feature another. For ongoing support we discuss the scope: the number of hours or a list of tasks per month. Write what is wrong with the site, and I'll give you the cost and timeline.",[18,254,256],{"id":255},"frequently-asked-questions","Frequently asked questions",[258,259,261],"h3",{"id":260},"can-you-support-asite-made-by-others","Can you support a site made by others?",[11,263,264],{},"Yes. First I work out what is there and how it works, and only then name the scope of work. Often it is enough to fix and add to it, not rewrite it.",[258,266,268],{"id":267},"what-if-the-site-is-already-slow-or-outdated","What if the site is already slow or outdated?",[11,270,271,272,276,277,281],{},"Then ",[91,273,275],{"href":274},"\u002Fen\u002Fservices\u002Fsite-speed\u002F","speed-up"," or a ",[91,278,280],{"href":279},"\u002Fen\u002Fservices\u002Fredesign\u002F","redesign"," first, and support after. I look at the site and suggest what is more cost-effective.",[258,283,285],{"id":284},"does-abusiness-card-website-need-support","Does a business card website need support?",[11,287,288],{},"Less than a store or a portal, but the minimum (updates, backups, checking forms) is needed by any site.",[11,290,291,292,95],{},"Website support and rework: ",[91,293,295],{"href":294},"\u002Fen\u002Fservices\u002Fsite-support\u002F","terms and what is included",{"title":297,"searchDepth":298,"depth":298,"links":299},"",2,[300,301,302,303,304,305,306],{"id":20,"depth":298,"text":21},{"id":71,"depth":298,"text":72},{"id":98,"depth":298,"text":99},{"id":171,"depth":298,"text":172},{"id":206,"depth":298,"text":207},{"id":248,"depth":298,"text":249},{"id":255,"depth":298,"text":256,"children":307},[308,310,311],{"id":260,"depth":309,"text":261},3,{"id":267,"depth":309,"text":268},{"id":284,"depth":309,"text":285},"What website support is, what it includes, how one-off help differs from ongoing support and what must be in your ownership.",false,"md","en",null,{},"2026-11-01",true,"\u002Fen\u002Fblog\u002Fsite-support-guide",{"title":6,"description":312},"Website support: what it includes and how to choose",[324],"site-support","en\u002Fblog\u002Fsite-support-guide","rBmnqJLA20FbR-tyoCGLrEH92KOQSUEpPp98z5YSJVM",[315,328,329],"ru","uk",[331,336,340],{"path":332,"title":333,"description":334,"draft":313,"short":335},"\u002Fen\u002Fservices\u002Fsite-support","Website support and rework","Website support and rework: bug fixes, new pages and features, updates, migration. I also take sites built by others. Remote, for clients anywhere.","Fixes, new pages and features, updates. I take other people's sites too.",{"path":337,"title":338,"description":339,"draft":313},"\u002Fen\u002Fblog\u002Fbusiness-card-site-price","Business card website: price and what's included","What a business card website is, which pages it has, what it costs and what drives the price. Plus a checklist of what to prepare before you order.",{"path":341,"title":342,"description":343,"draft":313},"\u002Fen\u002Fblog\u002Fcatalog-or-online-store","Catalogue website or online store: which to choose","Catalogue website or online store: the difference, which is simpler and cheaper, who each suits and how to move from a catalogue to a store as you grow.",[345,346,347,348,349,350,351,352,353,279,274,294,354,219,355,356,357,358,359,360,361,362,363,364,365,366,367,368,369,370,371,372,373,374,375,376,377,378,379,380,381,382,383,384,385,386,387,388,389,390,391,392,393,394,395,396,397,93,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416,417,418,419,420,421,422,423,424,425,426,427,428,429,430,431,432],"\u002Fen\u002Fservices\u002Fbusiness-card-site\u002F","\u002Fen\u002Fservices\u002Fcatalog-site\u002F","\u002Fen\u002Fservices\u002Fcorporate-site\u002F","\u002Fen\u002Fservices\u002Ffigma-to-html\u002F","\u002Fen\u002Fservices\u002Fflutter-apps\u002F","\u002Fen\u002Fservices\u002Ffull-stack\u002F","\u002Fen\u002Fservices\u002Flanding-page\u002F","\u002Fen\u002Fservices\u002Fonline-store\u002F","\u002Fen\u002Fservices\u002Fportal\u002F","\u002Fen\u002Fservices\u002Fweb-apps\u002F","\u002Fru\u002Fservices\u002Fbusiness-card-site\u002F","\u002Fru\u002Fservices\u002Fcatalog-site\u002F","\u002Fru\u002Fservices\u002Fcorporate-site\u002F","\u002Fru\u002Fservices\u002Ffigma-to-html\u002F","\u002Fru\u002Fservices\u002Fflutter-apps\u002F","\u002Fru\u002Fservices\u002Ffull-stack\u002F","\u002Fru\u002Fservices\u002Flanding-page\u002F","\u002Fru\u002Fservices\u002Fonline-store\u002F","\u002Fru\u002Fservices\u002Fportal\u002F","\u002Fru\u002Fservices\u002Fredesign\u002F","\u002Fru\u002Fservices\u002Fsite-speed\u002F","\u002Fru\u002Fservices\u002Fsite-support\u002F","\u002Fru\u002Fservices\u002Fweb-apps\u002F","\u002Fru\u002Fservices\u002Fwordpress\u002F","\u002Fservices\u002Fbusiness-card-site\u002F","\u002Fservices\u002Fcatalog-site\u002F","\u002Fservices\u002Fcorporate-site\u002F","\u002Fservices\u002Ffigma-to-html\u002F","\u002Fservices\u002Fflutter-apps\u002F","\u002Fservices\u002Ffull-stack\u002F","\u002Fservices\u002Flanding-page\u002F","\u002Fservices\u002Fonline-store\u002F","\u002Fservices\u002Fportal\u002F","\u002Fservices\u002Fredesign\u002F","\u002Fservices\u002Fsite-speed\u002F","\u002Fservices\u002Fsite-support\u002F","\u002Fservices\u002Fweb-apps\u002F","\u002Fservices\u002Fwordpress\u002F","\u002Fservices\u002F","\u002Fen\u002Fservices\u002F","\u002Fru\u002Fservices\u002F","\u002Fen\u002Fblog\u002Fbusiness-card-site-price\u002F","\u002Fen\u002Fblog\u002Fcatalog-or-online-store\u002F","\u002Fen\u002Fblog\u002Fcorporate-site-cost\u002F","\u002Fen\u002Fblog\u002Ffigma-to-html-checklist\u002F","\u002Fen\u002Fblog\u002Ffull-stack-vs-team\u002F","\u002Fen\u002Fblog\u002Flanding-page-cost\u002F","\u002Fen\u002Fblog\u002Fmobile-app-cost\u002F","\u002Fen\u002Fblog\u002Fonline-store-cost\u002F","\u002Fen\u002Fblog\u002Fpersonal-account-guide\u002F","\u002Fen\u002Fblog\u002Fportal-where-to-start\u002F","\u002Fen\u002Fblog\u002Fredesign-without-losing-seo\u002F","\u002Fen\u002Fblog\u002Fsite-support-guide\u002F","\u002Fen\u002Fblog\u002Fwordpress-or-custom-code\u002F","\u002Fru\u002Fblog\u002Fbusiness-card-site-price\u002F","\u002Fru\u002Fblog\u002Fcatalog-or-online-store\u002F","\u002Fru\u002Fblog\u002Fcorporate-site-cost\u002F","\u002Fru\u002Fblog\u002Ffigma-to-html-checklist\u002F","\u002Fru\u002Fblog\u002Ffull-stack-vs-team\u002F","\u002Fru\u002Fblog\u002Flanding-page-cost\u002F","\u002Fru\u002Fblog\u002Fmobile-app-cost\u002F","\u002Fru\u002Fblog\u002Fonline-store-cost\u002F","\u002Fru\u002Fblog\u002Fpersonal-account-guide\u002F","\u002Fru\u002Fblog\u002Fportal-where-to-start\u002F","\u002Fru\u002Fblog\u002Fredesign-without-losing-seo\u002F","\u002Fru\u002Fblog\u002Fsite-support-guide\u002F","\u002Fru\u002Fblog\u002Fslow-site-checklist\u002F","\u002Fru\u002Fblog\u002Fwordpress-or-custom-code\u002F","\u002Fblog\u002Fbusiness-card-site-price\u002F","\u002Fblog\u002Fcatalog-or-online-store\u002F","\u002Fblog\u002Fcorporate-site-cost\u002F","\u002Fblog\u002Ffigma-to-html-checklist\u002F","\u002Fblog\u002Ffull-stack-vs-team\u002F","\u002Fblog\u002Flanding-page-cost\u002F","\u002Fblog\u002Fmobile-app-cost\u002F","\u002Fblog\u002Fonline-store-cost\u002F","\u002Fblog\u002Fpersonal-account-guide\u002F","\u002Fblog\u002Fportal-where-to-start\u002F","\u002Fblog\u002Fredesign-without-losing-seo\u002F","\u002Fblog\u002Fsite-support-guide\u002F","\u002Fblog\u002Fslow-site-checklist\u002F","\u002Fblog\u002Fwordpress-or-custom-code\u002F","\u002Fblog\u002F","\u002Fen\u002Fblog\u002F","\u002Fru\u002Fblog\u002F","\u002Fbrief\u002F","\u002Fen\u002Fbrief\u002F","\u002Fru\u002Fbrief\u002F",1793567720551]